Business service is the management of industry services delivered to industry customers with the help of industrial units. Most frequently used in the information and communication technology business, it helps the process of planning to ensure that the portfolio of a business entity supports its changing needs and objectives. There has been a recent shift from technology focused approach to more focus on business goals and this is where business services come into play. It involves supporting and polishing the entire service provisioning process. Healthy business service management helps in improving relationships with the various stakeholders, good quality, cost reduction and a reduction in service outages resulting in improving overall brand reliance and recognition.